Amer Sports (www.amersports.com) is a sporting goods company with internationally recognised brands including Salomon, Wilson, Atomic, Arc’teryx, Suunto, Peak Performance and Precor. The company’s technically-advanced sports equipment, footwear and apparel improve performance and increase the enjoyment of sports and outdoor activities. The Group’s business is balanced by its broad portfolio of sports and products and a presence in all major markets.


POSITION TITLE: Customer Service Representative EXPORT (m/f/d)
LOCATION: Garching (Munich area) - Germany

POSITION DESCRIPTION:

As the Customer Service Representative you provide excellent service to customers/distributors from order entry to delivery, increasing customer satisfaction whilst ensuring customers’ requirements in terms of shipping and export documentation are taken care of and fulfilled. You are also a partner to the Export Sales Team supporting the overall business objectives.


Main Responsibilities:
• Building strong relationship with customers/distributors by managing all tasks promptly and accurately to support service and growth of the business
• Ensuring all customers/distributors enquiries and claims receive a professional and prompt response
• Granting prompt and correct processing of orders from the moment of receipt to that of shipment
• Reviewing and updating order book to ensure customers/distributors are informed of any changes and delays
• Optimizing orders by suggesting alternative products to customers/distributors in cases of shortages or delays
• Processing shipments in co-ordination with Logistics & Shipping Department ensuring that all relevant export shipping documents are available and correct
• Processing invoices and returns and credit notes in compliance with company’s rules and guidelines
• Supporting the Export Sales Team, to ensure and contribute to reach common goals of the Export Business


YOUR PROFILE:

• High school or university degree
• 2-3 years experience as Customer Service Representative or similar role
• Experience in Export Business (Incoterms knowledge, Export documentation (ATR, Certificate of origin, MRN
• Experience in the Sports and Outdoor industry preferable
• Good knowledge of IT systems (Microsoft office, SAP)
• Fluent in English, other language is a plus

WHAT WE CAN OFFER YOU:

• An interesting role in exciting industry
• Career progression opportunities
• The opportunity for independent and self-reliant work
• A friendly and vibrant working environment in a dynamic and international team

Please provide your application documents in English online.

When making the application please state your salary expectation related to this role.