Amer Sports (www.amersports.com) is a sporting goods company with internationally recognised brands including Salomon, Wilson, Atomic, Arc’teryx, Suunto, Peak Performance and Precor. The company’s technically-advanced sports equipment, footwear and apparel improve performance and increase the enjoyment of sports and outdoor activities. The Group’s business is balanced by its broad portfolio of sports and products and a presence in all major markets.


POSITION TITLE: Customer Care, Service Administrator and Order + D&I Coordinator – Precor Benelux - Dutch Speaking
LOCATION: Garching near Munich, Germany

POSITION DESCRIPTION:
  • Processing equipment orders and support customers and sales teams.
  • Coordinating D&I planning with external installation partners.
  • Ensuring timely and complete order process e2e incl. invoicing, reclamations and returns.
  • Taking and supporting customers service, parts and technical requests.
  • Processing parts orders e2e.
  • Creating purchase orders and van stock replenishments for spare parts.
  • Planning maintenance and check-up visits.
  • Working closely with field service team, supply chain, logistic and controlling team.
  • Fulfilling contractual obligations against business agreements.
  • Ensuring correct invoice processing against leasing companies.
  • Processing team & KPI reporting and ensure KPI´s are constantly met.
  • Supporting and co-operating with service administration.
  • Maintaining order book and supporting the sales teams with correct delivery dates.
  • Processing inbound invoices.
  • Working on administrative tasks.
  • Working as part of EMEA Customer Care, Orders and D&I team, reviewing processes and seeking for improvement.
YOUR PROFILE:
  • Certificated education in a business or technical relevant field or equivalent
  • Minimum 3 years of experience in CS environment
  • Highly customer orientated personality
  • Understanding of processes in field services and supply chain (spare parts logistic and)
  • Ability to read exploded view diagrams and technical drawings in general
  • Proficiency in MS Office, SAP & SFDC experience
  • Highly organized with a “can-do” attitude, even in stress situations
  • Likes to talk and negotiate with customers.
  • Team player attitude and taking accountability
  • Ability to work independently
  • Advanced Dutch, fluent English, additional language skills an advantage
  • Likes Sports and technical sport products
  • Experience in the fitness industry is an advantage but not mandatory
WHAT WE CAN DO FOR YOU:
  • An interesting role in exciting industry
  • Career progression opportunities
  • The opportunity for independent and self-reliant work
  • A friendly and vibrant working environment in a dynamic and international team
Please apply online.

When making the application please state your salary expectation related to this role.