Amer Sports (www.amersports.com) is a sporting goods company with internationally recognised brands including Salomon, Wilson, Atomic, Arc’teryx, Mavic, Suunto and Precor. The company’s technically-advanced sports equipment, footwear and apparel improve performance and increase the enjoyment of sports and outdoor activities. The Group’s business is balanced by its broad portfolio of sports and products and a presence in all major markets. Amer Sports shares are listed on the NASDAQ OMX Helsinki stock exchange (AMEAS).


POSITION TITLE: Customer Service Team Leader Export (fixed term contract for maternity leave cover)
LOCATION: Garching bei München

POSITION DESCRIPTION:
As Customer Service Team Leader Export, you will be responsible for leading and coaching the Export Customer Service team to ensure they provide excellent customer service, increasing customer satisfaction. You will coordinate team’s daily activities providing goals, guidelines and control and partner with Export Business team and support in reaching Export’s targets and overall company’s objectives. You will be managing all CS activities of an assigned group of distributors, from order collection to delivery.
  • Ensuring Customer Service provides excellent service, increasing customer satisfaction.
  • Ensuring the Export Customer Service team carries out their tasks as per existing processes. Assigning objectives and guidelines, controlling results and providing feedback and/or corrective actions. Coordinating activities and balance workload within the team.
  • Being the point of reference for the team for resolution of export specific issues (incoterms, vat, shipping documents, etc.) and other topics which need attention.
  • Identifying areas of improvement through Customer Service KPIs and customers’ feedback.
  • Liaising with other Departments (e.g. Credit, Logistics, Distribution Centres) to discuss and resolve issues, sharing ideas and to implementing new processes.
  • Approving holiday plans, backing-up team members, and providing coverage where needed.
  • Partnering with the Export Management and Sales team to contribute to executing Company’s strategy and reaching Export Business objectives.
  • Supporting business through reports and analysis (e.g. forecast), providing qualitative feedback when needed.
  • Managing all customer service tasks (order entry, order management, control of shipping documents, answer customer/distributor’s inquiries, manage customer master, reporting, etc.) and providing the best service to the cluster of customers/distributors assigned.
  • Building strong relationships with customers to support service and growth.
  • Liaising with Logistics to ensure Distributors’ requirements and shipping / customs obligations are processed correctly and timely.
YOUR PROFILE:
  • 2-3 years experience in managing a team; wide customer service background; experience in Export Business is a must
  • High school or university degree
  • Good knowledge of IT systems (Microsoft office, SAP).
  • Fluent in English, other languages are a plus (e.g. French)
  • Wintersports/Outdoor knowledge/passion is a plus.
REQUIRED COMPETENCIES:
  • Leadership
  • Coaching & Developing others
  • Managing projects
  • Relationship-building & interpersonal skills
  • Customer Focus
  • Problem Solving
  • Planning and Organising
  • Breakthrough thinking
  • Communication
WHAT WE CAN DO FOR YOU:
  • An interesting role in a challenging industry
  • Career progression opportunities
  • The opportunity for independent and self-reliant work
  • A friendly and vibrant working environment in a dynamic and international team

Please submit your application online.

When making the application please state your salary expectation related to this role.