Amer Sports (www.amersports.com) is a sporting goods company with internationally recognised brands including Salomon, Wilson, Atomic, Arc’teryx, Mavic, Suunto and Precor. The company’s technically-advanced sports equipment, footwear and apparel improve performance and increase the enjoyment of sports and outdoor activities. The Group’s business is balanced by its broad portfolio of sports and products and a presence in all major markets. Amer Sports shares are listed on the NASDAQ OMX Helsinki stock exchange (AMEAS).

POSITION TITLE: After-Sales Service Technical Assistant
LOCATION: Grödig near Salzburg

POSITION DESCRIPTION:
As After-Sales Service Technical Assistant, you will be responsible for administrative and technical support of After-Sales Service in order to guarantee a service of quality to customers, while respecting commercial commitments.

  • Guaranteeing the welcoming of customers (phone, mail, fax, and every other source) and taking their demands into account.
  • Guaranteeing administrative treatment of the files and the technical monitoring of resending products in relation with workshop protagonists:
    •   Monitoring resending and conformity
    •   Customer contact
    •   Argumentation of After-Sales Service decisions and/or suggestions
    •   Monitoring the shipments
  • Informing customers of the monitoring and outcome of the case.
  • Answering After-Sales Service complaint mails.
  • Directing customers to the right interlocutor.
YOUR PROFILE:
  • 2-year degree course
  • 2 years of professional experience
  • Excellent verbal and written German and English skills, French could be a real advantage
  • Command of Microsoft Office – Internet knowledge
  • Good knowledge of the products and the cycling environment, command of the warrantee policy
REQUIRED COMPETENCIES:
  • Output orientation
  • Sense of customer service
  • Ability to work as a team member and to collaborate
  • Ability to lead and/or support the change
  • Creativity and innovation
  • Professional commitment
  • Integrity and trust
WHAT WE CAN DO FOR YOU:
  • An interesting role in a challenging industry
  • Career progression opportunities
  • The opportunity for independent and self-reliant work
  • A friendly and vibrant working environment in a dynamic and international team

Please submit your application online.
When making the application please state your salary expectation related to this role.