Amer Sports (www.amersports.com) is a sporting goods company with internationally recognised brands including Salomon, Wilson, Atomic, Arc’teryx, Mavic, Suunto and Precor. The company’s technically-advanced sports equipment, footwear and apparel improve performance and increase the enjoyment of sports and outdoor activities. The Group’s business is balanced by its broad portfolio of sports and products and a presence in all major markets. Amer Sports shares are listed on the NASDAQ OMX Helsinki stock exchange (AMEAS).


POSITION TITLE: Customer Service Representative (m/f) Export
LOCATION: Garching bei München

POSITION DESCRIPTION:

As Export Customer Service Representative (m/f) you are responsible for providing excellent service to and building strong relationships with customers / distributors (order management, shipments, communication and claims handling) in an international environment, with main focus on EMEA region. In close cooperation with the go-to-market team you will also contribute to the success and growth of the export business.

  • Processing and optimising orders
  • Handling shipments from our EMEA warehouses, but as well directly from our suppliers, in close connection with Logistics and Customs
  • Processing invoices and coordinating issuance of proper export documentation, assuring compliance with distributors’ country regulations
  • Creating and maintaining the customer master file
  • Order book maintenance and back log follow up
  • Processing returns and credit notes
  • General administrative tasks
YOUR PROFILE:
  • High school degree
  • Min. 2 years’ experience as customer service representative
  • Experience export / logistics and management of distributors internationally
  • Fluent in English; good French skills of advantage
  • Good knowledge of MS Office, especially Excel, as well as SAP
  • Flexibility and ability to work independently
YOUR COMPETENCIES:
  • Relating and networking
  • Planning and organising
  • Developing results and meeting customer expectations
  • Creating and innovating
  • Deciding and initiating action
WHAT WE CAN DO FOR YOU:
  • Thrilling tasks in a challenging industry
  • Career progression opportunities
  • The opportunity for independent and self-reliant work
  • A pleasant collegial working atmosphere in a dynamic and international team
Please apply online or via e-mail at careers.emea@amersports.com. When making the application please state your salary expectation related to this role.